77gg Privacy Policy

1Overview

77gg takes your privacy seriously. As an online gaming platform serving players in the Philippines, we handle personal data as part of everyday platform operations — from account creation and identity verification through to processing deposits and withdrawals in Philippine Peso.

This policy is designed to be straightforward. We explain what we collect, why we collect it, and how it is used. If anything is unclear, you can reach our support team through the contact details in Section 12.

References to "77gg," "we," "us," or "our" refer to the operators of the platform. "You" or "your" refers to any person who visits, registers, or uses the platform.

2Data We Collect

We collect personal data in several ways: directly when you register and use the platform, automatically through your device and browser, and through third-party payment and identity verification services.

We only collect data that is necessary for the purpose it is being used for. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required by law or regulatory compliance processes.

3How We Use Your Data

The personal data we collect is used for the following purposes:

• Account management — creating and maintaining your 77gg account, including login authentication via OTP and password.
• Transaction processing — handling PHP deposits and withdrawals through GCash, Maya, and Philippine bank transfers.
• Identity verification — meeting KYC requirements to confirm player identity before processing withdrawals or when account activity thresholds are reached.
• Fraud prevention and security — monitoring account activity for unusual patterns, unauthorised access attempts, and compliance with anti-money laundering obligations.
• Platform improvement — analysing usage data in aggregate to improve the platform experience, fix bugs, and inform product decisions.
• Customer support — responding to enquiries, resolving disputes, and providing account assistance.
• Responsible gaming — tracking player activity to support deposit limit tools and flag accounts that may require responsible gaming intervention.
• Legal compliance — retaining records as required by applicable law and cooperating with lawful requests from authorities.

We do not use your personal data for automated decision-making that produces significant legal effects without human review, except where required by fraud detection systems that are subject to manual oversight.

4Sharing Your Data

77gg does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors — GCash, Maya, and Philippine banking partners receive the transaction data necessary to process your deposits and withdrawals. These partners operate under their own privacy frameworks and are not permitted to use your data for any other purpose.
• Identity verification services — third-party KYC providers may process identity documents submitted during account verification. These providers are bound by data processing agreements with strict confidentiality obligations.
• Game software providers — game providers who supply live casino, slots, eBingo, and sports betting products receive anonymised session data necessary for game operation and audit purposes.
• Legal and regulatory authorities — we may disclose personal data when required by a valid legal process, court order, or government authority, or when necessary to prevent fraud or illegal activity.
• Corporate transactions — in the event of a business sale, merger, or restructure, personal data may be transferred to a successor entity under the same privacy obligations.

All third-party service providers who access personal data are subject to contractual obligations requiring them to handle it securely and only for the purposes we specify.

5KYC and Identity Verification

As part of standard compliance practice for online gaming platforms, 77gg requires players to complete identity verification before withdrawals are processed or when account activity reaches certain thresholds.

During the KYC process, you may be asked to provide:

• A government-issued photo ID (Philippine passport, driver's licence, SSS ID, UMID card, or equivalent)
• A selfie photo for liveness verification
• Proof of payment method ownership in some cases

KYC documents are reviewed by authorised compliance personnel only. Documents are stored securely and are not shared with any third party except the identity verification service provider engaged to process them, who is bound by a data processing agreement.

If your KYC submission is declined, you will be notified and given the opportunity to resubmit with the correct documents. Accounts that cannot be verified may have withdrawals placed on hold until verification is completed.

6Cookies and Tracking Technologies

77gg uses cookies and similar technologies to keep the platform running smoothly and to understand how it is being used. A cookie is a small text file placed on your device when you visit a website.

We use the following types of cookies:

• Essential cookies — required for the platform to function. These keep your session active and allow you to stay logged in while navigating between pages. These cannot be disabled without affecting platform functionality.
• Preference cookies — remember your settings such as language preferences and display options so you do not have to reset them each visit.
• Analytics cookies — collect anonymised data about how players use the platform, which pages are visited most, and where errors occur. This data helps us improve the experience over time.
• Security cookies — support fraud detection and abuse prevention systems, including bot detection and session integrity checks.

You can manage or delete cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the 77gg platform, including staying logged in between sessions.

We do not use third-party advertising cookies or tracking pixels from ad networks on the platform.

7Data Security

77gg uses industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These include:

• SSL/TLS encryption across all data transmitted between your device and the platform
• Encrypted storage for sensitive account and financial data at rest
• Access controls that limit who within the organisation can view personal data, based on role and necessity
• OTP authentication for account login and sensitive account actions
• Regular security reviews of platform systems and third-party integrations

While we take these precautions seriously, no online platform can guarantee absolute security. You are also responsible for keeping your own login credentials secure. Do not share your password with anyone, and contact support immediately if you suspect unauthorised access to your account.

In the event of a data breach that affects your personal data in a material way, we will notify affected users as required by applicable law and take immediate steps to contain and remediate the incident.

8Data Retention

We retain personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, certain data may be retained for a further period to meet legal, regulatory, and audit obligations.

Specifically:

• Account and transaction records are retained for a minimum of five years after account closure in line with standard financial record-keeping obligations.
• KYC documents are retained for the same period to support any future regulatory audit or dispute resolution requirements.
• Support communications are retained for up to two years to allow for dispute resolution and quality review.
• Technical and session data such as IP logs and device records are retained for up to twelve months, unless a longer period is required for an active security investigation.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to an individual player.

9Your Privacy Rights

As a player using the 77gg platform, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to correction — if any of your personal data is inaccurate or outdated, you can request that we update it.
• Right to deletion — you may request that we delete your personal data. Note that this right may be limited where we are required by law to retain certain records.
• Right to restrict processing — in certain circumstances, you may request that we limit how we use your data while a dispute or correction request is being reviewed.
• Right to data portability — you may request a copy of data you have provided to us in a structured, machine-readable format.
• Right to object — where we process your data based on legitimate interests, you may raise an objection and we will review the request.

To exercise any of these rights, contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

10Minors

The 77gg platform is strictly for users aged 21 and above. We do not knowingly collect personal data from persons under this age. If it is determined that a minor has registered an account, the account will be closed immediately and any associated data will be deleted or rendered inaccessible.

Account holders are responsible for ensuring that their login credentials and devices with active 77gg sessions are not accessible to anyone under 21. If you believe a minor may have accessed the platform using your account or another account, please contact support immediately.

For further guidance on protecting young people from online gaming, visit our Responsible Gaming page.

11Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements, or our data practices. When material changes are made, the review date at the top of this page will be updated.

For significant changes, we may also notify registered players by email or through an in-platform notification. Continued use of the 77gg platform after an updated policy has been published constitutes acceptance of the revised terms.

We recommend checking this page periodically to stay informed of any updates that may affect how your data is handled.

12Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with our support team:

For concerns related to responsible gaming or self-exclusion, please visit our Responsible Gaming page, which contains dedicated resources and contact options for those topics.